Shipping Policy

Before delivery

Order processing and dispatch

In-stock orders are generally processed and dispatched within 1–2 business days after payment has been received and confirmed.

Orders placed on weekends or public holidays will be processed from the next business day. Processing may take a little longer during sales, peak periods and public holidays.

Delivery estimates

How long will delivery take?

Delivery times depend on the destination, selected shipping method and delivery provider. Any delivery timeframe displayed during checkout is an estimate and begins after your order has been dispatched.

Express Shipping provides a faster delivery service, but it does not change our order-processing time and does not guarantee next-business-day delivery to every Australian address.

Shipping eligibility

Large, heavy and restricted items

Our free and flat-rate shipping offers apply to eligible products and delivery locations. Additional shipping charges may apply when the packed parcel is:

• more than 80cm long; or
• more than 3kg in weight.

Additional charges may also apply to oversized, bulky, dangerous or restricted products, and to certain regional or remote delivery locations.

If an additional shipping charge is required, we will contact you before dispatching your order. You may choose to pay the additional charge or cancel the affected order for a refund.

Australia-wide delivery

Regional and remote addresses

Delivery to regional or remote locations may take longer. Certain products or Express Shipping services may not be available to some addresses, including selected remote locations and islands.

Where a delivery service is unavailable or requires an additional charge, our team will contact you before dispatching the order.

Tracking

Tracking your order

When tracking is available, tracking details will be sent to the email address supplied with your order after dispatch.

Please allow time for the delivery provider to register and update the tracking information after your parcel has been collected.

Before placing your order

Checking your delivery address

Please make sure your delivery address and contact details are complete and correct before submitting your order. Once an order has been dispatched, we may not be able to redirect the parcel.

Delivery instructions will be passed to the carrier where possible, but we cannot guarantee that every instruction will be followed.

Receiving your parcel

Authority to leave

If you authorise a parcel to be left unattended, responsibility for the parcel passes to you once the delivery provider records the delivery as completed.

We recommend choosing a secure delivery location and monitoring the tracking information so you know when your parcel is expected to arrive.

Delivery problems

Delays, damage or missing parcels

If your parcel is delayed, arrives damaged or appears to be missing, please contact us as soon as possible with your order number and tracking details.

If an item arrives damaged, please keep the product, packaging and shipping label while we investigate the matter with the delivery provider.

Delivery delays may occur because of carrier disruptions, severe weather, public holidays or other circumstances outside our reasonable control.

Undeliverable orders

Returned parcels and incorrect addresses

If an order is returned because the supplied address was incorrect, incomplete or could not be accessed, additional shipping charges may apply before the order can be sent again.

Original shipping charges and carrier return fees may not be refundable where the unsuccessful delivery was caused by an incorrect or incomplete address supplied with the order.