Privacy Policy

Information we collect

What personal information may we collect?

Depending on how you interact with us, we may collect:

• your name, email address, telephone number and delivery or billing address;
• account details, order history, returns, warranty claims and enquiries;
• payment transaction details, although payment-card information is generally processed by our payment providers rather than stored directly by us;
• communications, reviews, feedback and files you send to us;
• marketing preferences and newsletter subscriptions; and
• technical information such as IP address, device, browser, pages viewed, cookies and website interaction data.

Collection

How do we collect information?

We usually collect information directly from you when you place an order, create an account, contact us, submit a form, visit our store, subscribe to marketing or use our website. We may also receive information from payment providers, delivery companies, technology providers and other parties involved in completing your transaction or request.

Purpose

How do we use your information?

We may use personal information to:

• process payments, orders, deliveries, returns and warranty claims;
• provide customer service and respond to enquiries;
• operate, maintain, secure and improve our website and services;
• prevent fraud, misuse and unauthorised activity;
• send service messages and, with appropriate permission, marketing communications;
• analyse website performance and customer preferences; and
• meet legal, accounting and regulatory obligations.

Sharing information

Who may receive your information?

We may disclose relevant information to service providers that help us operate our business, including Maropost Commerce Cloud, payment processors, banks, couriers, hosting and IT providers, email and marketing services, analytics providers, professional advisers and government authorities where required by law.

We only disclose information reasonably required for the relevant service. We do not sell personal information.

Online services

Cookies, analytics and social media

Our website may use cookies and similar technologies to operate the shopping cart, remember preferences, understand website use and support advertising or analytics. It may also contain services or content supplied by third parties, including Elfsight and social-media platforms.

These third parties may collect technical and interaction information under their own privacy policies. You can control many cookies through your browser settings, although disabling essential cookies may affect website functions.

Overseas processing

Where is information handled?

Some technology, payment, analytics, communication or hosting providers may process or store information outside Australia. Countries may vary according to the provider and its infrastructure. Where required, we take reasonable steps to ensure overseas handling is consistent with applicable Australian privacy requirements.

Marketing choices

Direct marketing

Where permitted, we may send you information about products, offers or store news. You can unsubscribe using the link in a marketing email or contact us. We may still send essential messages concerning an order, account, return or enquiry.

Storage and protection

Security and retention

We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

We retain information only for as long as reasonably needed for the purposes described in this policy or as required by law, after which it is deleted, destroyed or de-identified where practicable.

Your rights

Accessing or correcting your information

You may ask us to provide access to personal information we hold about you or correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before completing a request. Legal exceptions may apply, and we will explain a refusal where required.

Questions and complaints

How to contact us

Please contact us if you have a privacy question, wish to make a request or believe your information has not been handled appropriately. We will review your concern and respond within a reasonable period.

Policy updates

Changes to this policy

We may update this policy when our practices, services or legal obligations change. The latest version will be published on this page with its effective date.