Security Policy

Our safeguards

Protecting our systems and information

We use a combination of administrative, technical and physical safeguards appropriate to our operations. These may include access controls, encrypted connections, system maintenance, backups, monitoring and limiting access to people who require information for their work.

Our online store is operated using Maropost Commerce Cloud and relies on third-party providers for functions such as payments, hosting, communications and delivery. Those providers maintain their own security controls and policies.

Payments

Paying securely

Available payment methods are displayed during checkout. Payment information is transmitted to the relevant payment provider for authorisation and processing. The provider's terms, privacy policy and security practices also apply.

Customer accounts

Protecting your login details

If you create an account, choose a strong password that you do not use for another service. Keep your password confidential and sign out when using a shared or public device.

Please contact us promptly if you believe someone has accessed your account without permission. We may suspend access or request identity verification to protect you and other customers.

Suspicious messages

Phishing and payment scams

Be cautious of unexpected messages that pressure you to act urgently, request passwords or card details, or direct payment to unfamiliar bank details. Check the website address before entering information and contact us through the details published on our website if you are uncertain.

• Do not open unexpected attachments or follow suspicious links.
• Do not disclose passwords or one-time security codes.
• Confirm unexpected requests to change payment details with us directly.

Orders and fraud prevention

Transaction verification

To reduce fraud and unauthorised transactions, we or our payment providers may review an order and request reasonable verification before accepting payment or dispatching goods. We may decline or cancel an order where fraud, misuse or unauthorised activity is reasonably suspected.

Security incidents

How we respond

If we become aware of a suspected security or data incident, we will assess it, take reasonable containment and remediation steps, and make notifications where required by applicable law.

If an incident may affect you, we may contact you with practical steps such as resetting a password, monitoring an account or being alert to suspicious communications.

Reporting a concern

Tell us about a security issue

If you receive a suspicious message claiming to be from Tackle World Canberra, notice an unfamiliar account or order activity, or identify a possible website security issue, please contact us promptly. Include enough information for us to investigate, but do not email passwords or complete payment-card details.

Related information

Privacy and third-party websites

Our Privacy Policy explains how we handle personal information. Links, widgets and embedded content operated by third parties are subject to their own terms, privacy policies and security practices. We are not responsible for the security of websites we do not operate.

Policy updates

Changes to this policy

We may update this policy as our systems, providers, practices or legal obligations change. The latest version will be published on this page with its effective date.