Orders, Returns & Warranty

Purchasing from us

Ordering online

1. Unless otherwise advised, paid orders are generally processed within 1–2 business days before dispatch.
2. If an unforeseen freight charge applies, we will contact you before dispatch. You may accept the additional charge or cancel the affected order for a full refund.
3. We will contact you by email or phone if there is a material delay or stock issue.
4. Prices are in Australian dollars and include GST. We may correct genuine publishing, software or pricing errors. If an error affects your order, we will contact you before processing it and give you the option to proceed at the correct price or cancel for a full refund.
5. Unless otherwise stated, orders below $300 may be sent without signature on delivery. Carrier rules and delivery conditions may vary.

Submitting an online order is an offer to purchase the selected goods. An order is accepted when we confirm it and process payment. Product information is prepared with care, but occasional errors or omissions may occur, and availability may change.

Collection

Click & Collect

Please wait until we notify you that your order is ready. The person collecting the order must present the order confirmation and suitable photo identification. Available pickup methods and any payment restrictions will be shown at checkout or advised when we confirm your order.

Our voluntary 30-day policy

Change-of-mind returns

If you change your mind, contact us within 30 days of receiving your order. We may offer a refund or exchange when:

• the item is unused, unworn, unwashed and unaltered;
• it is returned in its original condition and packaging, with tags and accessories attached;
• you provide proof of purchase; and
• the item is safely returned to us with tracking.

Change-of-mind return postage is the customer’s responsibility, and original delivery charges are not refundable unless required by law. This section does not apply where an item has a fault or otherwise fails to meet a consumer guarantee.

Consumer guarantees

Faulty, damaged or incorrect items

Please contact us as soon as reasonably possible if an item arrives damaged, is incorrect or develops a fault. We may ask for photographs, details of the issue and proof of purchase, and we are entitled to assess the item before providing a remedy. Guest customers can submit the Contact Us form, then email supporting photos, receipts or PDF documents using the instructions shown on the confirmation page.

If the product is confirmed to have a fault covered by the Australian Consumer Law, we will cover or reimburse reasonable return costs. Please contact us before arranging return freight, especially for large or difficult-to-return items.

Before sending anything

How to return an item

Please do not send an item until our team has provided return instructions. We are not responsible for loss or damage caused by inadequate packaging or an untracked change-of-mind return.

Processing times

Refunds

Once a returned item has been received and assessed, approved refunds are issued to the original payment method, unless we agree otherwise. We aim to process approved refunds within 7 business days; your bank or payment provider may take additional time to display the funds.

Product support

Warranty claims

If a product develops a problem with workmanship or materials, contact us with proof of purchase and details of the issue. Depending on the circumstances, the item may be repaired, replaced, refunded or credited.

Manufacturer warranties are additional to your rights under the Australian Consumer Law. Expiry of a manufacturer’s warranty does not automatically end your consumer guarantee rights, which may continue for a reasonable period depending on the product.